Privacy Policy

A. Introduction

Vietnam Water Stewardship Company Limited (WSVN) collects and manages personal information for purposes related to training, projects, and membership, through its website browser (www.wsvn.org). WSVN is committed to protecting the privacy of the personal information that we collect, store, and manage.

All employees are bound by the Law on Network Information Security No. 86/2015/QH13 and Decree No. 13/2023/ND-CP, as well as Commonwealth Privacy Act 1988 and The Privacy Amendment Act 2000 on the protection of personal data. These laws govern the collection, use, and storage of personal and/or sensitive information.

This privacy policy applies to the website of Water Stewardship Vietnam. However, when you use the site, you may be redirected to other third-party websites. These websites will have their own privacy policies, which you should also look at.

Any changes or modifications will take effect immediately upon the updated Privacy Policy being posted on our website.

B. How we collect your information

We may collect your information in various ways on the website, including:

Personal Data

You may be required to provide your personal information at several areas of the website, including but not limited to when registering to receive WSVN’s email newsletter, signing up for events or campaigns organised by us, registering to be involved in our Water Stewardship network, and when contacting us. The information we may collect includes name, address, email address, phone number, company, and industry. Some of this personal information will be mandatory for you to participate in activities on our website, while some information will be voluntarily provided by you.

Derivative data

Information that our servers automatically collect includes:

Your IP address
Your location
Your browser
Your device information
Your operating system

We use technologies such as cookies, web beacons, and similar technologies to collect this information. You can manage your cookie settings through your web browser.

C. How do we use your information

We may use your information to:

Compile information about our users in our internal database.
Send you emails regarding your account/activity with us.
Send you our weekly newsletter or updates about our activities.
Resolve disputes and troubleshoot problems.
Respond to support requests and provide customer service.

D. How do we share your information

We may share your information in some ways, including:

Among other members within the Water Stewardship Network
As required or permitted by any Vietnamese and Australian law.
According to the Privacy Policy provided to you at or near the time of collection of your personal information.

We do not disclose or sell any personal information to unrelated third parties under any circumstances.

E. How do we protect your information

We store your personal information in electronic form and ensure appropriate technical controls are in place to protect it, including:

Use encryption to protect data during transmission.
Passwords to restrict access on computers.
Requiring regular password changes.
Establishing different access levels for staff.
Ensuring information is transferred securely and installing antivirus and firewall protections.

If we no longer need personal information for any specific purpose and are not required by Vietnamese and Australian law or court orders to retain it, we will take reasonable steps to delete or de-identify the information.

F. Your rights

You have the right to request details of the information we hold about you. You also have a right to have inaccurate information we hold about you rectified or removed and a right, in some circumstances, to restrict or object to us processing your information, or to seek erasure of your data.

If you have any questions about privacy or wish to make a complaint, please contact us via email at waterstewardshipvietnam@gmail.com. You can also contact the relevant authorities in Vietnam and Australia for assistance.